Six quick answers.
/ 01 How do I order a POVA device?
POVA ships through online retail partners. Visit the shop page for the full list of stores currently carrying the lineup.
/ 02 What does the warranty cover?
Standard manufacturer warranty applies on every POVA device. The exact terms are printed in the box and listed on the retailer page where you bought the unit.
/ 03 How do I update the software?
HiOS pushes updates over-the-air on a regular cadence. Open settings on your device and check the system update menu — the device will guide you from there.
/ 04 Where does ELLA live, and how do I use it?
ELLA is the AI companion built into HiOS. It travels with you across POVA devices, reads context, and steps back when it is not needed. #BetterAskElla
/ 05 What happens at a service centre visit?
Bring the device, the box if you still have it, and a proof of purchase. The centre logs the unit, runs diagnostics, and quotes the work before anything is touched. Contact your nearest service centre via the locator.
/ 06 Can I track a service request?
Yes. Each service intake produces a reference number — keep it. The centre that took the device in is the same one that returns it.
Files, when you need them.
Service guide
Coming online soonBrand assets
Coming online soonThree ways to reach us.
Write to us.
For pre-purchase questions, post-purchase issues, or feedback on the build itself. Email reaches the team directly.
2nd Largest Service Network in India.
The fastest route when the hardware needs hands on it. Find your nearest centre via the locator on the stores page.
Walk in.
Authorised partners across the country. Bring the device, the box, and a proof of purchase — we take it from there.